Customer Support
        At the heart of Global Payments, customer service   commitment is a belief that all customer issues should be handled swiftly,   accurately, and courteously. Global Payments has structured the Customer Care   Department to ensure representatives have the technology and tools needed, with   the proper levels of management support, training and supervision. The result   is a team that daily demonstrates its dedication to quality and service   through:
        
          - Quality   Assurance
- Relationship   Management
- Premier   Relationship Support
- Risk   Management
- Technical   Support
Below are guides, resource information and other tools to   utilize as additional customer support resources to answer questions and assist   with online merchant portfolio management.
         Industry Initiatives
 Industry Initiatives 
        
        
         Fraud
 Fraud
        
          Tips for preventing fraud, including: best practices and procedures, identifying suspicious signals indicating fraud and card-not-present cautions. 
           
          
           Card Acceptance Guide
 Card Acceptance Guide 
           
            Reference guide for information and card payment   options to ensure merchants are implementing best practices for card acceptance. 
           
          
           Statement Messages
 Statement Messages  
          
          
           Merchant Newsletter
 Merchant Newsletter 
          
          
           Getting Help
 Getting Help 
           
            Notify Global Payments’ customer support team of any issues or   questions and a team member will address the concern as soon as   possible. 
           
          
           Supplies & Price List
 Supplies & Price List 
          
          
           My Global
 My Global          
           
            Online portal for current Global Payments merchants to administer accounts and manage transaction   information.