Customer Support
At the heart of Global Payments, customer service commitment is a belief that all customer issues should be handled swiftly, accurately, and courteously. Global Payments has structured the Customer Care Department to ensure representatives have the technology and tools needed, with the proper levels of management support, training and supervision. The result is a team that daily demonstrates its dedication to quality and service through:
- Quality Assurance
- Relationship Management
- Premier Relationship Support
- Risk Management
- Technical Support
Below are guides, resource information and other tools to utilize as additional customer support resources to answer questions and assist with online merchant portfolio management.
Industry Initiatives
Fraud
Tips for preventing fraud, including: best practices and procedures, identifying suspicious signals indicating fraud and card-not-present cautions.
Card Acceptance Guide
Reference guide for information and card payment options to ensure merchants are implementing best practices for card acceptance.
Statement Messages
Merchant Newsletter
Getting Help
Notify Global Payments’ customer support team of any issues or questions and a team member will address the concern as soon as possible.
Supplies & Price List
My Global
Online portal for current Global Payments merchants to administer accounts and manage transaction information.