HSBC Merchant Services scored a double victory at the prestigious European Card Acquiring Forum Awards recently. The company was honoured to receive the Merchant Award and the Performance Award for its work on merchant performance measurement and continuous portfolio pricing analysis within chargebacks.
The awards, among the very few dedicated to the merchant acquiring business, are considered a high point in the card acquiring industry calendar. In particular, the Merchant Award is widely perceived as one of the most important of categories, given the vote is based on superior customer service.
“We are thrilled to receive these awards from an independent expert in the industry,” said Darren Wilson, President HSBC Merchant Services, “and it is a real boost for the teams involved to have external recognition of the groundbreaking work we are doing to improve the efficiency and value of our service.”
The Merchant Award was given to HSBC Merchant Services for its Merchant Performance Management Programme, which takes a multi-pronged approach to establishing cost reductions for merchants. Anti-fraud measures, highly stable authorisation systems and expert profiling and management of transactions are all used to reduce interchange costs.
The Performance Award was presented in recognition of the company’s success in reducing chargebacks. A combination of technology and expert support are used to reduce cost, including the same-day defence of chargebacks, with both HSBC Merchant Services and their merchants sharing the cost benefits.
“We have always been proud of our commitment to advancing the security, reliability and value of card payment services,” said Darren Wilson, “and these programmes represent two of our more significant areas of activity. But these are most certainly not our only programmes and there is still a lot of work taking place. Hopefully, we will be just as successful at next year’s awards.”
About HSBC Merchant Services
HSBC Merchant Services, one of the UK’s largest card processing providers, is a wholly-owned subsidiary of Global Payments Inc. As part of one of the world’s largest payment processing companies, and working together with HSBC Bank plc in an exclusive marketing alliance, HSBC Merchant Services draws on a combined industry experience of over forty years. This, coupled with award-winning antifraud processes and a commitment to invest in innovation, has led to the development of some of the most secure and best value products and services in the industry. HSBC Merchant Services LLP is a limited liability partnership registered in England, with a head office in Leicester and offices in London and Sheffield.
HSBC Merchant Services LLP is authorised by the Financial Services Authority under the Payment Services Regulations 2009 (504290) for the provision of payment services.
Contacts
Siobhon Watson
HSBC Merchant Services
Head of Marketing
E: enquiries.hms@hsbc.com
