Integrated Solutions Partners

MICROS-Fidelio International is the world's leading provider of enterprise-wide integrated information technologies for the hotel industry. Global Payments Asia Pacific and Micros have collaborated across Asia to bring a payment solution that seamlessly integrates with the OPERA Property Management System. Hotel merchants that use this solution can now streamline front desk and back office operations by substantially reducing the time required to undertake payment transactions and reconciliation. This integrated solution also enables merchants to generate higher revenue by supporting Dynamic Currency Conversion.

Servebase Global Card Solutions is a major provider of payment processing solutions to the hospitality industry covering front and back of house operations and bar and restaurant areas.  Servebase’s integrated solutions, which include support for gratuity, split payment, tab, Dynamic Currency Conversion processing, and EMV/Chip and PIN processing, can be integrated seamlessly with a merchant’s own system.  In addition, Servebase also provides payment processing solutions to meet the needs of a call centre environment with full support for ‘cardholder not present’ security measures. Speed and reliability has enabled merchants to manage queuing times, improve levels of customer service and maximise revenue potential.

Global Refund is an international corporation that offers integrated services, ranging from Tax Free Shopping to Transaction Solutions, Merchant Sales Promotions and Media. These services are trusted and used by more than 240,000 merchants around the world. Retailers with Global Refund Tax Free Shopping can grant a hassle-free and rewarding process to their foreign customers. In 3 easy steps, international shoppers can make a purchase, claim back the VAT and get their refund.

Union Cash Register was established in 1965 by a group of ECR and POS professionals who had rich experience in hospitality and retail industry. UCR is now one of the largest distributors of Point of Sales System (POS), Electronic Cash Registers (ECR) and weighting System in Hong Kong; its business is well spread all through Hong Kong and China. UCR's products can be found in Macau, Shenzhen, Shanghai, Guangzhou and Beijing, among others. Restaurant merchants benefit from fewer manual errors and quicker transaction processing with streamlined operation procedures that eliminate key-in errors at the point-of-sale.

Seito Systems develops and markets Point-of-Sale (POS) solutions in the areas of hospitality, food service, retail and karaoke industries. Seito is providing its proprietary POS solutions, Seito Food & Beverage Management System, to some of the largest restaurant groups in Hong Kong. Bar and restaurant staff members can now spend less time on dealing with operational procedures and concentrate on providing more attentive customer service, building a stronger competitive advantage for their business in a service-oriented industry.

Pine Labs offers smart cards, mag-stripe cards and POS-based payment, loyalty and retail solutions and services to the banking, petroleum and telecom markets. Pine Labs’ Plutus Enterprise Server is a PC-based processing solution that merchants can use to streamline the checkout process and serve more customers. Merchants are able to use their existing electronic cash registers or PCs to process transactions faster and to eliminate manual data entry through direct integration with billing software. Centralised end-of-day transaction reconciliation, chargeback management and reporting at the head office also enable Pine Labs merchants to control all transactions at the back office and increase their cashiers’ productivity.

ValuAccess provides branded stored value Gift Card and loyalty programmes to Asian merchants, hospitality and entertainment service providers. ValuAccess supports over 30 programmes across Hong Kong, India and China, including for such leading brands as Pacific Coffee Company^®, SaSa and JW Marriott.

A ValuAccess programme is an invaluable marketing tool that delivers to the merchant upfront cash; new customers, store visits and revenue; and builds stronger customer relationships. The ValuAccess programme can be used for a wide range of controlled revenue generating activities, such as highly appreciated consumer gifts, corporate incentives, loyalty programmes, refund management, targeted marketing campaigns and promotions.

ValuAccess’s proven total solution includes card fulfilment, transaction processing, programme management, customer service support, and easy-to-use tracking and reporting tools.  What’s more, merchants also have the opportunity to utilise ValuAccess’s extensive distribution network of third party retailers and corporate to widen brand exposure and increase Gift Card sales.