Open Positions
Global Payments Asia Pacific is looking for dynamic and talented individuals to join our fast-growing team in delivering world-class payment processing services to merchants.
We offer excellent career opportunities and comprehensive benefits for the right candidate. Current openings are available in the following listed locations. To explore other career opportunities with Global Payments Asia Pacific and for any other inquiries, please write to us or send your resume with your current and expected salary to recruit.asia@globalpay.com.
IT and Terminal Support Supervisor – China
Job Description
This position reports to Head of Strategy and Business Development China and is responsible for IT and terminal support for the sales team in China.
Areas of Responsibility
- Lead merchant-based special terminal projects
- Coordinate with Regional Product Team for new vendor or terminal type certification
- Coordinate with vendors and Regional Product Team for new product or application implementation and support
- Conduct CUP PIN pad management and risk control
- Act as coordinator between China Mobile and sales team to manage each SIM card and Mobile POS deployment
- Act as the focal point for terminal support to help sales team to fix installation/application problems case by case across China
Requirements
- University degree in IT or Electronics
- At least 3 years experience in area of terminal support
- Excellent interpersonal skills to work effectively with internal and external customers
- Good communication skills in English and Chinese
- Proactive and able to work independently
- Good organizational skills, ability to prioritize & perform multiple tasks
Sales Executive – China
Job Description
The primary function of a Sales Executive is the development of sales activities in the assigned territory in China
Areas of Responsibility
- Delivery of assigned business targets by driving sales activities in the assigned territory
- Aggressive negotiate for the most competitive but sustainable pricing for the business
- Ensure all account opening and operations comply with internal requirements
- Manage, build and develop merchant relationship
- Day-to-day monitoring of services provided by vendors/security team, e.g., terminals installation, training on card acceptance, etc. and fraud prevention, ensure high-level of operation efficiency
- Collaborate with business development team regarding on new product development, sales support activities, new revenue opportunities
- Generate forecasts for activity in the territory, including potential sales, market position, required marketing activities
- Participate in any necessary sales meetings and training activities
- Maintain knowledge of competitors’ activities, industry standards, market trends, technology, systems, and other relevant information
- Line up marketing promotion programmes with Marketing Department should needs arise
Requirements
- Tertiary educated preferred. Graduate from Business, Management or Engineering discipline will be an asset
- Three years and above sales experience in the financial services industry with proven results
- Sales experience in credit card business is a plus
- Extensive knowledge of the financial services industry
- Entrepreneurial character, capable of developing & executing an effective sales strategy for the assigned territory
- Able to plan, organize and make effective sales presentations
- Excellent organization, communication, negotiation and problem solving skills when dealing with external customers
- Self-motivated and adaptable to changing conditions in the work place
- Mature and independent, able to work well with minimal supervision
- Demonstrated ability to establish workload priorities
- High achiever able to develop local market for Global products
- Willingness to travel
Customer Service Representative, GPAP Call Centre – Hong Kong
Job Description
To provide 24x7 authorization services, customer service, technical assistance for credit card merchants and internal customers. Provide quality support required to service merchants in a high volume, high pressure atmosphere.
Areas of Responsibility
Technical Skills
- Appropriately utilize system applications and resources to accurately and effectively provide a comprehensive and high quality services for all customer needs
- Seek to acquire, retain and develop profitable relationships through phone channel
- Handle enquiries, and resolve customer problems and complaints with care and efficiency
- Demonstrate knowledge of Products, Services, Account Research, Point of Sale Operations/Technical and Account Maintenance
- Keep up-to-date and self equipped on required knowledge and skill sets proactively
- Contribute to the enhancement of good and professional image of Global Payments by building and strengthening customer relationship through skillful telephone service
Interpersonal Skills
- Provide excellent customer service, meet all quality standards to include necessary follow up and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or challenging customers
- Act as a positive member of the team, display mutual respect for others, possess a readiness to assist others as needed, listening to others and respond with empathy
- Embrace corporate/company values and mission
Cognitive Skills
- Ask probing questions to determine customer’s needs
- Accurately and effectively resolve the identified problem to satisfy the needs of the customer
- Interpret customer needs, recognize symptoms, causes and solutions, follow through as appropriate
Communication Skills
- Provide information to customers effectively, minimize the use of jargon, to best ensure customer understanding
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
- Demonstrate clear speaking and writing skills in English and Chinese
- Regular communication with other Global Payments servicing groups in North America and Asia Pacific
- Any other duties as assigned
Requirements
- Post secondary education with at least one year work experience in a call centre or customer service environment. Fresh graduates are also welcome
- Knowledge of credit card operations is an advantage
- Regular attendance and promptness required
- Fluent in Cantonese and English. Putonghua is an advantage
- Hands on experience of Microsoft Windows software required
- Strong customer-centric service mindset with good communication and problem solving skills
- Confident and decisive
- Able to work on a 24 hours rotating shift duties including late evening shift, Sundays and public holidays
Director of Finance - AP Regional – Hong Kong
Job Description
The Director of Finance – AP Region will be primarily responsible for the financial planning and analysis activities within Asia Pacific. The finance function in the Hong Kong regional office is currently serving operations in 11 countries namely, Brunei, China, the Hong Kong S.A.R., India, the Macau S.A.R., Malaysia, the Maldives, the Philippines, Singapore, Sri Lanka and Taiwan.
You will serve as a trusted and knowledgeable partner with the Asia-Pacific management team and offer profit-maximizing recommendations. You will be working with a variety of senior leaders across the Asia-Pacific organization in a variety of fields including:
- Executive management – to develop budgets and forecasts and provide recommendations on revenue-enhancing or expense-reducing strategies
- Sales management – to develop merchant pricing and sales incentive strategies and provide merchant-level reporting
- Product Development – to analyze the impact and profitability of our new products
- Service Operations – to quantify the impact on reducing merchant attrition and improving efficiencies
- Conversions – to analyze cost savings resulting from our platform conversions and consolidations
In addition, you will work closely with members of the Global Payments Financial Organization across the world to develop and implement best practices in reporting, analysis, and pricing.
Areas of Responsibility
- Lead a team of finance professionals to support regional operations of a global credit card processing company
- Provide actionable analysis for local management and US headquarters
- Plan, lead, and coordinate the annual budgeting process
- Conduct monthly business unit reviews with the leadership team
- Prepare monthly forecasts and long-range strategic plans
- Actively participate in the monthly close process
- Prepare board presentations and analysis as required by the Asia-Pacific joint venture board
- Responsible for finance-related internal controls along with SOX compliance and documentation
- Drive improvements to processes by working with others across the organization to eliminate inefficiencies
- Assist in ad-hoc assignments
Requirements
- Degree in Finance/Accounting
- Demonstrate leadership skills necessary for motivating and directing a professional staff
- Minimum 10 years of finance experience ideally in a multinational company environment
- Fluent in English
- Mature, independent, self-motivated
- Must be proactive, detailed and results oriented
- Must have good organizational skills, ability to prioritize, and perform multiple tasks
- Good interpersonal skills, able to interact with other departments and regional offices, executive management, US Headquarters, and external service providers
- Proficiency in Oracle Financials is a plus
- Strong critical thinking skills, using logic and reasoning to identify alternative solutions to problems
- Ability to make accurate, independent decisions based on data provided
- Ability to understand the financial impact of decisions made and to balance them with customer satisfaction
Senior Analyst, Management Information System (MIS) – Hong Kong
Job Description
The Senior Analyst, MIS will be responsible for all of our Asia Pacific locations in compiling regular and ad hoc regional Management Information reports for management, business reference and establishing business database to facilitate timely compilation of business statistics and reports at a regional level. He/She will also perform analyses on regional business performance to identify trade business opportunities, value drivers and facilitate the formulation, implementation of business propositions as well as enhance existing self-developed programs, systems and prepare program documentation
Areas of Responsibility
- Work closely with business units, IT and Application development team to ensure that business systems and processes meet the business objectives and demands for the business area(s)
- Lead / Participate in projects to enhance existing MI reporting systems
- Assist the business to understand customers’ profile and transactional behavior, through designing and maintaining sales/business planning tools
- Design and implement of accounting database with the capability to facilitate management and financial accounting reporting
- Rationalize the requirements from various business users and propose initiations to deliver the requirements
- Handle ad-hoc requests from Management
Requirements
- Degree holder in Management Information, Business Management, or IT related disciplines
- Minimum 5 years’ management reporting experience with solid technical exposure in financial fields
- Strong IT skills in relational database and knowledge of SQL, MS Excel, PowerPoint and Access database management
- Sound knowledge of management accounting with a basic understanding of financial services products
- Mature, able to work independently, accountable and meet tight schedules
- Good analytical, communication, project management, and problem solving skills
- Good command of English and Chinese, fluency in Putonghua is preferred
Merchant Sales Executive – Malaysia
Job Description
The primary function of a Merchant Sales Executive is the development of sales
Areas of Responsibility
- Delivery of assigned business targets by driving sales activities in the assigned territory
- Aggressive negotiate for the most competitive but sustainable pricing for the business
- Ensure all account opening and operations comply with internal requirements
- Manage, build and develop merchant relationships
- Day-to-day monitoring of services provided by vendors/security team, e.g., terminals installation, training on card acceptance, etc. and fraud prevention, ensure high-level of operation efficiency
- Collaborate with business development team regarding on new product development, sales support activities, new revenue opportunities
- Generate forecasts for activity in the territory, including potential sales, market position, required marketing activities
- Participate in any necessary sales meetings and training activities
- Maintain knowledge of competitors’ activities, industry standards, market trends, technology, systems, and other relevant information
- Line up marketing promotion programmes with Marketing Department should needs arise
Requirements
- Tertiary educated preferred. Graduate from Business, Management or Engineering discipline will be an asset
- Three years and above sales experience in the financial services industry with proven results
- Sales experience in credit card business is a plus
- Extensive knowledge of the financial services industry
- Entrepreneurial character, capable of developing & executing an effective sales strategy for the assigned territory
- Able to plan, organize and make effective sales presentations
- Excellent organization, communication, negotiation and problem solving skills when dealing with external customers
- Self-motivated & adaptable to changing conditions in the work place
- Mature and independent, able to work well with minimal supervision
- Demonstrated ability to establish workload priorities
- High achiever able to develop local market for Global products
- Willingness to travel
Sales Executive - Farmer – Philippines
Job Description
The role of the Sales Executive is to oversee and monitor the small-to-medium sized accounts allocated to him/her. The principle function is to increase the market share and profitability of his/her given portfolio through relationship management of the SME merchants.
You are required to actively monitor the services and develop relationships with these merchants and maximize new business and cross sell opportunities and to deepen the merchant relationship with GP.
Areas of Responsibility
- Monitor sales and profitability for SME’s to maximize business and specifically identify cross sell opportunities to increase revenue
- Monitor competitor activity within the assigned portfolio and identify threats and possible remedial actions to avert attrition
- Maintain close personal contact and build rapport with management personnel of merchants that may potentially develop as key accounts through business growth and development of new income streams
- Strategic visits to merchants that are potentially targeted by competitors
- Monitor and if necessary, address merchant complaints and requirements whether on head office or outlet level
- Maintain close relationships with other Farmer Managers to leverage their account relationships
- Develop and execute an Account Development Plan to maximize sales and profitability of their given portfolio
- Liaise merchant requirements through the SATs and ensure internal and external service providers comply with agreed SLA’s in order to deliver excellent customer service to the merchant base
- Perform other duties and responsibilities related to this role as assigned
Requirements
- Tertiary educated preferred. Business, Management or Marketing discipline will be an asset
- 5 years of experience in sales and customer service preferably in credit card related businesses
- He/she should be willing and eager to work closely with the customers to identify and develop their payment processing capabilities, leading to early identification of opportunities for GP and better service for customers
- The candidate should have an entrepreneurial character, be mature and independent, able to work well with minimal supervision
- Excellent organization, negotiation and problem solving skills when dealing with merchants
- He/she should have a proven record in customer facing service conditions and have dealt with demanding and difficult customers
- Very good English and Filipino communication skills
Sales Executive - Hunter – Philippines
Job Description
The primary function of a Sales Executive is to generate revenue by bringing in new customers and by cultivating existing relationships
Areas of Responsibility
- Deliver the assigned business targets by driving sales activities
- Identify customers and markets with sound revenue potentials
- Conduct effective negotiations with customers for competitive and sustainable pricing/terms for the business
- Ensure all account opening requirements and processes comply with business requirements
- Manage, build and develop merchant relationships. To ensure that these relationships are profitable to the business
- Minimise merchant attrition
- Help ensure operational efficiency and the proper delivery of services by vendors/security team, e.g. POS terminal installation, card acceptance training & fraud prevention
- Collaborate with management on new product development, sales support activities and new revenue opportunities
- Forecast potential sales & revenue effectively from new and existing markets and to identify the required marketing activities to achieve the sales & revenue forecast
- Participate in any necessary sales meetings and training activities
- Develop one’s knowledge of competitors’ activities, industry standards, market trends, technology, systems, and other relevant information
Requirements
- Only candidates with permanent residence in the Philippines will be considered
- Tertiary educated preferred. Graduate from Business, Management or Engineering discipline will be an asset
- Minimum three years sales experience in the financial services industry with proven results
- Sales experience in credit card business is a plus
- Entrepreneurial character, capable of developing & executing an effective sales strategy
- Able to plan, organize and make effective sales presentations
- Excellent organization, communication, negotiation and problem solving skills when dealing with external customers
- Self-motivated & adaptable to changing conditions in the work place
- Mature and independent, able to work well with minimal supervision
- Demonstrated ability to establish workload priorities
- High achiever - able to develop local market for Global products
- Good English and Filipino communication skills
Key Account Sales Manager – Singapore
Job Description
The primary function of the Key Accounts Sales Manager is to focus on bringing in new and large merchant relationships
Areas of Responsibility
- Business development focused on strategic large volume accounts
- Delivery of assigned sales target
- Formulate, developing and implementing sales activities
- Aggressively negotiate for the most competitive but sustainable pricing for the business
- Tracking performance of merchant portfolio
- Ensure compliance with internal policies and procedures for sales and services delivery
- Keep close contact with major merchants to address and meet their needs
- Collaborate with business development team regarding on new product development, sales support activities and grab all revenue opportunities
- Line up market promotion programme with HSBC’s marketing department
- Provide guidance and coaching the team to attain adequate sales and product knowledge
- Participate in regular /ad-hoc meetings and projects as required
Requirements
- University degree preferred. Graduate from Business, Management or Engineering discipline will be an asset
- Five years and above sales experience in the financial services industry
- Sales experience in credit card business is must
- Sound knowledge of the financial services industry
- Customer-focused with good communication, presentation, negotiation and interpersonal skills
- Able to multi-task, prioritize resources and able to work under a high pressure environment
- Good analytical and problem solving skills when dealing with external customers
- Self motivator and able to work independently
- High achiever able to develop local market for Global products
SME Relationship Manager – Singapore
Job Description
The primary function of the SME Relationship Manager is to focus on deepening relationship with existing merchants to grow to the next level of becoming key merchant relationships. The specific expectations are as follows:
Areas of Responsibility
- Business development focused on voluminous and /or profitable SME accounts
- Delivery of assigned sales and revenue target
- Aggressively negotiate for the most competitive but sustainable pricing for SME portfolio
- Collaborate with business development team regarding on new product development, sales support activities and grab all revenue opportunities
- Formulate, plan, develop and implement sales activities to cross-sell new products and services
- Performance tracking of SME merchant portfolio
- Ensure compliance with internal policies and procedures for sales and services delivery
- Keep close contact with key SME merchants to address and meet their needs
- Provide guidance and coaching to merchants on Card Acceptance Guideline and best market practice
- Perform on-site demonstration of our products and services to merchants on a need basis
- Work closely with Operations Team to ensure prompt and timely delivery of products and services
Requirements
- University degree holders are preferred. Diploma holders will also be considered. Graduate from Business, Management or Engineering discipline will be an asset
- Five years and above sales experience in the financial services industry
- Sales experience in credit card business is a must
- Sound knowledge of the financial services industry
- Customer-focused with good communication, presentation, negotiation and interpersonal skills
- Able to multi-task, prioritize resources and able to work under a high pressure environment
- Good analytical and problem solving skills when dealing with external customers
- Disciplined ,self motivated and able to work independently
- High achiever able to develop local market for Global products
